Refund Policy

We want you to be completely satisfied with your purchase from Elysium Candle Co. If for any reason you are not satisfied, we offer a hassle-free return policy within 30 days of purchase. Please review the following guidelines:

 

Returns

  • To initiate a return, please contact us elysiumcandleco22@gmail.com to obtain a return authorization. 
  • Returned items must be unused, in their original packaging, and in the same condition as when you received them.
  •  Please include your order number and reason for your return with your returned item. 
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

 

Refunds

  • Refunds will be issued to the original form of payment within 7 days after we receive the returned item.
  •  Shipping costs are non-refundable unless the return is due to a defect or error on our part. 

 

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect.
  •  We will replace damaged or defective items at no additional cost to you.

 

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at elysiumcandleco22@gmail.com.